Price Changes, Billing Policy and Fetch! News:
Wednesday, October 23, 2013
Hello Fetch! Families!
We sincerely want to thank you for your continued patronage as a client of Fetch! Pet Care of Reno, and the opportunity to provide care for your furry and feathered loved one. Over the past year, we have been experiencing rising pet insurance costs, as well as ongoing high gasoline prices. As a result, we find it necessary to change our rates for some of our services beginning November 1, 2013. New rates for the following services are:
In-home overnight sitting – $60 up to 2 pets, $5 each additional pet; $54 up to 2 pets and $5 each additional pet for 7+ consecutive days.
Private Boarding – $50 first pet, $25 each additional pet; $45 first pet, $22.50 each additional pet for 7+ consecutive days.
Book services now through the end of the year by October 31, 2013 to lock in old pricing!
We will also be implementing a new billing policy effecting November 1, 2013.
Mid-Month Billing: We will be adding a mid-month billing. For regular clients, you’ll still receive a monthly service order showing the entire month’s service. On the 15th your credit card will be charged for half the service order. The remainder will be processed on the last day of the month as usual. For vacation pet care clients, this means your service order will be processed after the service has been completed on either the 15th or 30th of the month, whichever is sooner.
Deposits: We will require a 50% deposit on any service order that exceeds $400.
Holiday Booking: In order to secure your pet sitter and confirm your holiday booking for private boarding and in-home overnight care, we will require a 25% deposit. The deposit is refundable if services are cancelled more than two weeks prior to the service start date. If cancelled less than two weeks, the deposit is forfeited – this is to compensate pet sitters who may have declined other pet sitting jobs during our busy holidays. The holiday booking policy applies to services that begin up to 3 days prior to New Year’s Eve, New Year’s Day, Easter, Memorial Day, Fourth of July, Labor Day, Thanksgiving and Christmas.
And finally, we have some news to share – Fetch! Pet Care is expanding! Fetch! Pet Care and Lucky Mutts have merged, now offering an even larger selection of services, additional service coverage, and more than 30 pet-loving professional pet sitters in the Truckee Meadows.
Please contact us should you have any questions or concerns. We are always happy to work with our clients to find solutions that work for you and your pets!
For the pets,
The team at Fetch! Pet Care of Reno